{"error":null,"ok":true,"data":{"categories":["Account","Payments","Betting","Rank system","Security"],"sections":[{"id":1,"question":"How can I start betting?","answer":"To start betting on Thunderpick:\n\n* Register your account via email, Steam, VK, Twitch or Google\n* Check your inbox for the verification email and confirm your account\n* Make a deposit with Bitcoin or another cryptocurrency\n* Select a bet by clicking on the odds to add it to your bet slip\n* Set a stake amount in the bet slip (minimum 1 euro for match betting)\n* Place your bet and wait for the result :)","categories":["Account"]},{"id":2,"question":"I didn't receive an activation e-mail. What now?","answer":"Sometimes the activation email may end up in SPAM or Promotions Tab. In that case, you can move that email to your Primary Tab or check our guide to [email whitelisting](https://thunderpick.io/en/content/whitelist) to make sure that future emails will land there as well. If you can’t find your email, please contact our Support Team, and provide them with your email address.","categories":["Account"]},{"id":3,"question":"What if I forget my password?","answer":"Use our resetting option after you have clicked “Log in” in the top right-hand corner of our site, or click [here](https://thunderpick.io/en/content/faq?login=true&reset-password=true).","categories":["Account"]},{"id":4,"question":"How do I make a deposit?","answer":"Click the Wallet button in the top navigation bar and select Deposit. Choose your preferred cryptocurrency and follow the instructions shown in the wallet.\n\nThunderpick supports Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Cardano, Binance Coin, Solana, Tron, Ripple, USDC (via ERC-20 and Solana), and USDT (via ERC-20, TRC-20 and BEP-20).\n\nKinguin and Thunderpick Gift Cards are also available as deposit methods.","categories":["Payments"]},{"id":9,"question":"Can I change the email address which is associated with my Thunderpick account?","answer":"Yes, it really is possible. To do this, you need to contact our customer support team via the Livechat window in the bottom right-hand corner of our website.","categories":["Account"]},{"id":5,"question":"How do I make a withdrawal?","answer":"You can make a withdrawal clicking on the \"Wallet\" button in top navigation bar and selecting \"Withdraw\" tab. You can make a withdrawal with Cryptocurrencies (Bitcoin, Ethereum, Litecoin, etc.). \n\n**Important:**\n- In the event a player is contacted for assistance regarding a withdrawal. The Company, including its representatives, affiliates, and any VIP Hosts, will never provide wallet addresses, payment destinations, or banking details for the purpose of facilitating withdrawals.\n- All withdrawal information—such as cryptocurrency wallet addresses, banking details, or any other payment related data—must be submitted exclusively by the account holder through the Company’s official platform using their secure account credentials.\n- The Company shall not be held responsible for any loss or damages arising from transactions initiated outside its official systems or from information shared with unauthorized third parties.\n","categories":["Payments"]},{"id":32,"question":"What does \"Bet at least X to withdraw\" mean?","answer":"At least 100% of the value of each deposit has to be used in bets in order to withdraw (1x rollover requirement). We have this rule to prevent Thunderpick from being used as a trading platform and to comply with AML regulations. In the case of first deposits that have received a 100% first deposit bonus, the rollover requirement is higher. You can find more information here: [https://thunderpick.io/blog/1st-deposit-bonus/](https://thunderpick.io/blog/1st-deposit-bonus)","categories":["Payments"]},{"id":33,"question":"What is Rollover?","answer":"- Rollover, or Playthrough, is the total monetary amount of bets (aka handle) you need to place in order to cash out your bonus balance and any associated winnings. Even if your wager is a loss, each eligible bet contributes towards the required rollover.\n- Remember, on a deposit bonus, your rollover is based on a multiplier of the deposit plus the bonus amount: Deposit $100 + $100 Bonus = $200 X Rollover Multiplier (the multiplier can vary depending on the bonus).\n- Rollover is based on ‘Wagering Contributions’. All games played will count towards meeting the rollover requirements, yet just at different rates.","categories":["Payments"]},{"id":34,"question":"What is Rollover Contribution?","answer":"Rollover Contribution rules for Sportsbook and Casino are different. Rollover contribution is counted when wagers are settled, not when wagers are placed. The following Rollover Wagering Contributions apply to all deposited funds and issued bonuses; both Welcome Bonuses and Free Bonuses.\n<br /><br />\n### Sportsbook Wagering Contribution:\n- For Sportsbook, the rollover contribution is calculated based on the ‘Bet Amount’ or the ‘Win Amount’.\n- Won wagers contribution is dynamic and determined by the lesser amount of your risk or win at the time of wager settlement.\n- Parlays (combo bets) have the same contribution as single wagers - when calculating rollover, the odds for the whole parlay are considered.\n- Bet Cashouts have no contribution (0%).\n- Canceled wagers have no contribution (0%).\n\n<u>Example 1</u>\n\nYou wager €100 with odds 1.05. You win the wager so your payout is €105. Therefore, there are 2 values to choose from: €5 and €100 and the lower one contributes towards the rollover, which is €5.\n\n<u>Example 2</u>\n\nYou wager €100 with odds 2.0. You win, and your profit is €100. The values (€100 wager and €100 win) are equal so either contributes towards the rollover.\n\n<u>Example 3</u>\n\nYou wager €100 on a parlay with odds 15.0 and win. Your win is €1400 (€1500 payout - €100 wager), there are 2 values to choose from: €100 and €1400 and the lower one contributes towards the rollover, which is €100.\n<br />\n<br />\n### Casino Wagering Contribution:\nFor casino, the rollover contribution is calculated based on the type of game played:\n\n- Slots, Thunder Spin, Thunder Plinko – 100%\n- Cards, Poker, Fishing, Crash – 20%\n- VideoPoker, Casual, Virtual Sports – 10%\n- Craps, Lottery, Live Casino, Roulette, Bingo, Game Shows, Baccarat, Blackjack, Other – 5%\n- Rollover in Thunder Crash, Dice, Limbo, Mines and Chicken for winning wagers will be determined by the lesser amount of your risk or win at the time of wager settlement; for losing wagers, your risk amount will be credited to your rollover contribution.\n\n**Rules:**\n\n- Won wagers contribution is dynamic and is equal to the lower value of two amounts: wagered amount or won amount.\n- Lost wagers have a 100% contribution towards the rollover.\n- Canceled wagers have no contribution. - 0%\n- Some Casino games may contribute differently to your rollover requirement or can be excluded from using bonus funds completely.For casino, the rollover contribution is calculated based on the type of game played:\n\n<u>Example 1</u>\n\nWager €500 on Slots, and €500 or 100% contributes towards playthrough requirements.\n\n<u>Example 2</u>\n\nWager €500 on Poker, €100 or 20% contributes towards playthrough requirements.\n\n<u>Example 3</u>\n\nWager €500 on Roulette and €25 or 5% contributes towards playthrough requirements.","categories":["Betting"]},{"id":7,"question":"Can I change my currency?","answer":"Yes, you can change displayed currency once you click on your balance in the top navbar. You can choose from various currencies available in the dropdown including USD, EUR, CAD and others, but please keep in mind that all transactions and bets are always counted and settled in Euro, which is a base currency at Thunderpick. The displayed currency value is relative to the rate at the time of the bet or the transaction. You can display your balance and bets in other currencies for usability purposes, but keep in mind that rounding errors and inconsistencies might occur.","categories":["Payments"]},{"id":8,"question":"Can I cancel my cash withdrawal?","answer":"You can cancel your withdrawal by clicking 'CANCEL' next to your withdrawal request on the Transfers page.","categories":["Payments"]},{"id":10,"question":"What happens if a match is delayed or cancelled?","answer":"If a match is suspended or postponed, and is not resumed within 12 hours of the actual scheduled start time, the match will not be considered valid and bets on it will be refunded. If no official information regarding the new start time is provided within 1 hour of the actual scheduled start time, all bets will be canceled and all stakes refunded. The exception to this is any bet on whether a team/player will advance to the next stage of a tournament, or win the tournament, will remain valid regardless of a suspended or postponed match.","categories":["Betting"]},{"id":11,"question":"Can I play if I'm under 18?","answer":"No. According to the rules of service, as well as the legislation of most countries, betting entrants must be aged 18 or older. By registering, you confirm that you are over 18 years old. It is also forbidden to use a friend’s or relative’s card to make a deposit.","categories":["Account"]},{"id":12,"question":"Do you accept users from every country?","answer":"Please check our Legal Terms and your local laws to determine if you can use Thunderpick.","categories":["Account"]},{"id":13,"question":"Can I create and use more than one account on your website?","answer":"Each player should only have one account. If we discover that you are betting from more than one account, you will be banned.","categories":["Account"]},{"id":14,"question":"Can I cancel or change my bet?","answer":"You can cancel majority of your sportsbook wagers as long as the odds you've bet on haven't changed. After that for some events you can use the Cash Out feature which will have a similar effect.","categories":["Betting"]},{"id":15,"question":"What do I need to verify my Steam account ?","answer":"Your Steam account must be at least 2 weeks old, you must own CS:GO (minimum 50h played) or Dota 2 (minimum 50h played) or PUBG, and your profile must be public in order to claim free Rank Points.","categories":["Betting"]},{"id":17,"question":"What’s the difference between a player’s global limit and a player’s odds limit?","answer":"The player’s global limit is the maximum total amount a player can bet across all wagers combined within one selection in the market, regardless of the odds. A player’s odds limit is the maximum amount a player can bet on a specific set of odds in a single wager. This means that the per-wager cap is set on specific odds. If the odds limit is €1,000, the player cannot bet more than €1,000 on any single set of odds in one go. However, once the odds are updated, the limit resets. This applies even if the odds go back to the original odds the player first bet on. For example, if a player has an odds limit of €1,000 per bet and wagers €1,000 on 1.65 odds, they can place another bet of €1,000 when the odds change to 2.01 and another €1,000 when they go back again to 1.65 odds. This can go on until the player reaches their global limit. For more information, please read [this article](https://thunderpick.io/blog/understanding-players-global-and-odds-limits-in-betting) regarding the difference between a player’s global limit and a player’s odds limit.","categories":["Betting"]},{"id":18,"question":"What are Thunderpick Ranks?","answer":"Thunderpick Ranks is the ultimate ranking system designed to level up your gaming experience! It’s all about recognizing and rewarding your activity, putting you on the leaderboard where you belong. Dive into 11 iconic ranks and climb your way to the top:\n\n* Unranked\n* Iron\n* Bronze\n* Silver\n* Gold\n* Platinum\n* Emerald\n* Diamond\n* Master\n* Divine\n* Immortal\n* Global Elite\n\nFrom Iron to Global Elite, each rank is split into five divisions (I to V). The lower the numeral, the more you’ll need to grind, while hitting V means you’re dominating that rank. Progress through the ranks by upping your activity and showing the world you’re a force to be reckoned with!","categories":["Rank system"]},{"id":19,"question":"How can I get promoted to a higher Rank?","answer":"Climbing the ranks is all about earning XP (Experience Points). Every action you take, from placing bets to completing tasks, adds to your XP total and brings you closer to the next rank. Here's how you can start your ascent:\n\n* **Casino**: Earn 1 XP for every unit wagered.\n* **Sportsbook**: Earn XP based on your wager multiplied by the odds (up to x5). Bigger risks mean bigger rewards!\n\n**Pro Tips**\n\n**Bonus Funds**: Keep in mind, wagers placed using bonus funds don’t count toward XP. Only your real-money bets push you closer to the next rank!\n\n**Stay Active**: The more you play and engage, the faster you rise. Each task completed or bet placed is another step toward glory.\n\n**Keep Track of Your Rank Progress**\n\nYour rank updates in real time, reflecting your lifetime activity. Whether you’re grinding through the lower tiers or aiming for the prestigious Global Elite, every bit of XP counts.","categories":["Rank system"]},{"id":20,"question":"Can I lose the rank that I’ve earned","answer":"Nope, once you’ve earned a rank, it’s yours forever! Unlike other systems, Thunderpick Ranks are all about celebrating your achievements - no pressure to maintain activity to keep what you’ve worked for.","categories":["Rank system"]},{"id":21,"question":"What can I get with my Rank?","answer":"The best part of Thunderpick Ranks? The rewards! Your rank isn’t just a badge of honor—it’s your gateway to exclusive perks and benefits that make every step up the ladder worth it. What Awaits You:\n\n* Prizes & Giveaways: Higher ranks mean bigger and better chances to win exciting rewards.\n* Lower Fees: Enjoy reduced fees as you climb the ranks.\n* Exclusive Perks: Unlock special bonuses and rewards tailored to your rank level.\n\nCheck out the [Rewards Page](https://thunderpick.io/rewards) to see exactly what’s waiting for you at your current level and what you can unlock next.","categories":["Rank system"]},{"id":22,"question":"How can I get Rank Points?","answer":"Currently, there are 4 ways to obtain Rank Points:\n\n1. The fastest way to earn XP is by placing your bets—simple and rewarding.\n* **Casino**: For every amount you wager, you earn the same in XP. The higher the wager, the faster you level up.\n* **Sportsbook**: The XP you earn = Amount Wagered x Odds (up to a max of x5). High-stakes bets mean higher XP rewards.\n* **Keep in Mind**: Bets made with Bonus funds don’t earn XP. Stick to standard wagers to maximize your progress.\n1. Inviting friends through the referral system (your friend’s first deposit value in euro = number of RP x100 you will earn).\n2. Amp up your game by completing exciting daily quests and score bonus XP. The more quests you complete, the faster you rise!\n3. Add “thunderpick.io” to your Steam Name and play games! You will be rewarded with 50 – 1500 RP (depending on your current Rank) every 24h – simple as that! This is how it works:\n* Verify your Steam account and simply add “thunderpick.io” to your Steam profile name! For example if your old Name was “JohnDoe”, you can change it to “JohnDoe thunderpick.io”. [Click here to change your Steam profile name](https://steamcommunity.com/id/me/edit).\n* Save your settings on Steam, log out, and then log back in on Thunderpick.\n* Claim your Rank Points. You can repeat it every 24h, just make sure that “thunderpick.io” is all the time in your Steam name, because our system checks it regularly.","categories":["Rank system"]},{"id":23,"question":"What are Combo bets?","answer":"Combo/ Express/Multi/Parlay/Accumulator - combine multiple individual bets into one bet. Combining bets gives you a larger reward for winning, but you must be right about every single result for the whole combo to win. The larger the total stake included in your combo, the larger the payout. Unlike pool betting, Combo bets have fixed odds, meaning that they will not change once you have placed a bet.","categories":["Betting"]},{"id":24,"question":"What is live in-play betting?","answer":"In-play is betting that takes place after an event has started and continues right up to its conclusion. This means that you can bet on Match Up Winner and other markets until the match is over, and the odds on offer will reflect the current in-game situation. The odds for in-play betting are fixed, so they won't change after you’ve placed your bet. To place bets, simply enter Live Mode by clicking the “Live Mode” button, which is available for all matchups offering in-play bets. Live Mode allows you to watch the game and displays all the Live bets currently available on the right-hand side (replacing the chat).","categories":["Betting"]},{"id":26,"question":"How can I protect myself from phishing scams that are using the Thunderpick brand?","answer":"We will never request a deposit through email or any other communication method. The only source for your deposit address is the deposit page accessible after logging into your account. Please refrain from disclosing your full deposit or withdrawal addresses via email, chat, or any other communication channels. Remember our customer chat is available 24/7 and they are happy to help with any questions regarding the legitimacy of any communication. We also prepared this blog that goes into detail about how you can further protect yourself: [https://thunderpick.io/blog/beware-of-scam-ads-or-phishing-messages](https://thunderpick.io/blog/beware-of-scam-ads-or-phishing-messages)","categories":["Security"]},{"id":27,"question":"What is “Provably Fair”?","answer":"Provably Fair means that Randoms/outcomes are generated before the betting phase. The outcome cannot be altered/changed in any way. Therefore, it is proven that we cannot change the outcome of the roulette once bets have been placed. \\\n \\\nWhat is the “Random”? \\\nThe Random is the winning number for the round. There are 32 numbers in total, from 0 to 31. \\\nEach number is linked to a color: \\\nGray (x2) - 3, 5, 7, 9, 11, 13, 15, 17, 19, 21, 23, 25, 27, 29, 31 \\\nBlue (x3) - 4, 6, 8, 14, 16, 18, 20, 26, 28, 30, \\\nRed (x5) - 0, 2, 10, 12, 22, 24 \\\nGold (x30) - 1\n\nYou can prove that a round is fair yourself, by making sure that the following equation is true:\n\nSHA256(Salt + Random) = Hash\n\nExample:\n\nHash: 599f9a7f99735ec240b228ea117d4aa057bd225940570447a2ecbd206795d6cf \\\nSalt: FF9BD7172022CCD8EF99BFF3561E4EAC3256D9937ADD5FE6334EBA3CBE1D45 \\\nRandom: 12\n\nInput: FF9BD7172022CCD8EF99BFF3561E4EAC3256D9937ADD5FE6334EBA3CBE1D4512 \\\nOutput: 599f9a7f99735ec240b228ea117d4aa057bd225940570447a2ecbd206795d6cf\n\nBoth Hash and Output are the same, therefore the round is Provably Fair. You can test it using any SHA256 hash provably fair calculator, such as [this one](http://www.xorbin.com/tools/sha256-hash-calculator).","categories":["Betting"]},{"id":28,"question":"What is Cash Out?","answer":"Cash Out is a feature that offers you the opportunity to get a return on a bet you have placed before the event the bet was placed on has reached its conclusion. Cash Out is available on selected events and markets (both pre-match and in-play). If you choose to cash out (if available), you simply need to click the “Cash Out” button next to your bet and confirm it in the Cash Out modal. The Cash Out amount will then be credited to your account. Please note that the final result will then have no impact on the outcome of your bet. The Cash Out rules are available in the Legal section of the website.","categories":["Betting"]},{"id":29,"question":"I’ve found a security vulnerability on your site. How do I report it?","answer":"Please email your vulnerability information to security@cs.thunderpick.io and include the following information:\n\n* Contact Name\n* Vulnerability Title\n* Services or Products Affected\n* Vulnerability Technical Description\n* Vulnerability Risk Rating (Informational, Low, Medium, High, Critical)\n* Screenshots or any other supporting information\n\nA member of our Cyber Security team will respond to your report as soon as possible, usually within 2 business days, please take into consideration time zone differences in our response time. Alternative email address:\n\nsecurity@cs.thunderpick.io","categories":["Security"]},{"id":30,"question":"Do you have a bug bounty program for hackers who find security vulnerabilities?","answer":"Yes! The types of vulnerabilities that we reward the highest for are critical vulnerabilities, such as remote code execution, access to server source code or data, and cheating on games leading to financial gain. Payouts are not made for Informational or Low severity issues; only Medium and above.\n\n**Out of Scope**\n\n* Missing Security Headers\n* Missing Cookie Flags\n* SSL/TLS Misconfigurations\n* Username Enumeration\n* Outdated WordPress Core, Plugins, or Themes (unless exploitable).\n* Low Impact Information Disclosure, such as Apache, PHP versions, etc.\n* Self-Cross-Site Scripting (XSS)\n* Password policy issues\n* Missing DMARC/SPF\n* Session Handling (unless Medium severity or above)\n\n**Rules**\n\n* In the event that we receive duplicate reports, the first report received will be considered the valid one.\n* Do not attempt any Denial of Service (DoS) attacks.\n* Do not modify any user or system data.\n* Do not disclose the vulnerability to any third-parties, or publicly, until we have remediated the vulnerability.\n* Do not compromise other users' accounts or data.\n* Do not use automated tools, such as web vulnerability scanners.\n* Do not conduct Social Engineering attacks, Phishing, or any physical testing, such as lock picking.\n* Employees and business partners are excluded from the Bug Bounty.\n\nPlease email your vulnerability information to security@cs.thunderpick.io","categories":["Security"]},{"id":36,"question":"Why didn’t I get the Monthly Cash Bonus?","answer":"The ‘Monthly Cash Bonus’ is automatically generated for selected players who have achieved ‘Silver’ tier and above. Such monthly bonuses are based on players’ activities, taking into account players’ winnings, losses and issued bonuses within the entire month. The ‘Countdown Timer’ is visible to all players on their ‘Rewards’ pages regardless of their activity or eligibility within the month. The green “Claim in XXX” button will be visible only to eligible players once the bonuses are ready to be claimed. Players who are not eligible won’t have the ability to click the button. Please refer to your [‘Rewards’](https://thunderpick.io/rewards) page on website to review the detailed T&Cs.","categories":["Rank system"]},{"id":40,"question":"How long does a crypto deposit take?","answer":"The time required for a crypto deposit depends on the cryptocurrency and the number of blockchain confirmations required.\n\nOnce the required number of confirmations has been received, the deposit will be credited to your Thunderpick account.\n\nFor example:\n\n- Bitcoin: 1 confirmation\n- Solana: 1 confirmation\n- Ripple: 1 confirmation\n- Ethereum: 10 confirmations\n- Bitcoin Cash: 6 confirmations\n- Litecoin: 6 confirmations\n- Tron: 19 confirmations\n- Cardano: 15 confirmations\n- Binance Coin: 25 confirmations\n\nKinguin and Thunderpick Gift Card deposits are processed instantly.","categories":["Payments"]},{"id":41,"question":"What is the minimum deposit amount?","answer":"The minimum deposit amount depends on the cryptocurrency.\n\nAlways check the minimum deposit shown in the wallet before sending funds. The minimum is displayed in the native cryptocurrency, so make sure the amount you send is equal to or higher than the amount shown.\n\nSending less than the required minimum may result in loss of funds.","categories":["Payments"]},{"id":35,"question":"I deposited X, but received a lower amount, why?","answer":"The amount credited to your Thunderpick account may differ from the amount shown in another currency due to cryptocurrency price fluctuations and exchange rates.\n\nYour transactions are processed in cryptocurrency, while the value displayed in your selected fiat currency is based on the applicable exchange rate.\n\nFor deposits, always use the native cryptocurrency amount shown in the wallet when checking the minimum required amount.","categories":["Payments"]}]},"errorCode":null}